Returns Policy – Fokuss

Returns Policy

General
Our returns and exchange policy is valid for 30 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. There are certain situations where only partial refunds are granted.

Refunds
It is imperative that you inform us via email at info@fokuss.co.uk if you are looking to return the item. This must be done before returning the product. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late/Missing Refunds 
If there is a delay in receiving your refund, recheck your bank transactions. Thereafter if you have not received your refund, please contact us at info@fokuss.co.uk

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@fokuss.co.uk and send your item to: 

Shipping
To return your product, you should send your product to: 

7B Coleshill Place
Bradwell Common
Milton Keynes
MK13 8DF
UK

You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will not be included in your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

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